The established partnership between Clear-Com and Thai A/V solutions provider Goldenduck is to raise after-sales support Clear-Com customers, reflecting the A/V industry’s rapid evolution in Thailand.
As the demand for communication solutions continues to grow, so does the need for reliable, efficient and expert support services. Clear-Com’s partnership with Goldenduck directly addresses this need by offering a comprehensive after-sales service package claimed to ‘far exceed industry norms’.
At the heart of this initiative lies Goldenduck’s service centre, staffed by a team of fully trained pre-sales and commissioning engineers. These professionals bring a wealth of expertise and technical acumen, ensuring that every Clear-Com system operates at peak performance. The in-house repair centre, equipped with the latest tools and technologies, further enhances this offering by minimising downtime and ensuring that issues are resolved swiftly and effectively.
‘Our partnership with Goldenduck is a testament to our commitment to customers in Thailand,’ says Hans Chia, Clear-Com Southeast Asia Regional Sales Manager. ‘In an industry where after-sales support can be an afterthought, we are proud to offer a level of service that is both proactive and comprehensive. Goldenduck’s expertise ensures that our customers receive not just a product, but a complete, end-to-end solution that includes ongoing support and maintenance.’
The alliance between the two companies particularly significant in a market where customers are increasingly discerning about the after-sales support they receive. With the complexity of A/V systems, even the most advanced products can fall short without the backing of robust support services.
‘Over the years, we have developed a deep understanding of Clear-Com’s products and the unique needs of our customers,’ says Chanunkarn Boonmarkmee, a key figure at Goldenduck. ‘Our fully trained team is dedicated to ensuring that every Clear-Com system we support operates flawlessly, allowing our customers to focus on their core business without worrying about technical issues.’
More: www.clearcom.com
