Wohler Technologies has extended local EMEA region support services for its RadiantGrid product line.
Under the new arrangement, Standard Tier 1 and Tier 2 support includes multilingual telephone, email, and remote update support within customers’ local time zones. Wohler also offers the option of 24/7 monitoring of the RadiantGrid Intelligent Media Transformation Platform and dependent on-site hardware and software, which monitors live data from a dedicated network operations centre that can also be made accessible to users via a secure web portal.
‘We recognise the increasing role that support services have in augmenting the value and utility our unique technology provides,’ says Craig Newbury, Director of Sales EMEA for Wohler’s RadiantGrid product line. ‘Our enhanced support provision represents both the reactive and proactive support our growing customer base demands, while building upon our philosophy of providing an extension to our clients’ engineering teams.’
Extended support includes a full incident, problem, and change management process. The new RadiantGrid support portal gives users secure access to incident reporting/management and change management information specific to their RadiantGrid solutions, as well as a RadiantGrid knowledge base.
More: www.wohler.com
