Sound Devices has established a European Service Center to directly support its international customer base.
Located in Berlin-Aldershof, Germany’s leading science and technology park, Sound Devices Europe promises European customers shorter turnaround times and lower shipping costs, as well as closer contact with Sound Devices technicians. The facility is stocked with a full inventory of parts and repair equipment, including custom test stands, to ensure the highest quality service and repair possible.
‘This is a big step for us and a testament to our commitment to our international customers,’ says Sound Devices President, Matt Anderson. ‘We are not only committed to creating the finest video and audio products, but also providing unrivalled service to our customers. It is further proof of our continued growth and evolution as a company.’
The European Service Center will provide factory service and repair for all Video Devices products, warranty and non-warranty, sold in the EU. In addition, it is in direct contact with all European distributors, further ensuring timely delivery of service. It will provide this service for Belgium, Bulgaria, Croatia, Czech Republic, Finland, Hungary, Italy, Poland, Lithuania, Romania, Slovakia, Slovenia and Sweden. Distributors with established audio service repair facilities will continue to service Sound Devices audio products at this time, including Ambient Recording, Audio Electronics Mattijsen, JBK Marketing and Shure Distribution UK. Over time, all warranty service repairs will be moved to the Berlin facility.
The Service Center is headed by Ginetta Fassio, an accomplished tonmeister and Sound Devices product user for more than a decade. The expert technician team comprises highly-qualified German electrical engineers, all of whom have received special training at the Sound Devices corporate headquarters in Reedsburg, Wisconsin.
‘Our doors are officially open and we are ready to begin handling any repairs needed in the area,’ Fassio says. ‘As an extension to the team headquartered in the US, we will provide the personal one-on-one service that Sound Devices is known for, to those customers and distributors in Europe and the surrounding region.’
More: www.sounddevices.com
