Genelec has announced a five-year warranty on its designs. By registering their loudspeakers on the Genelec website, the new warranty programme allows Genelec customers worldwide to extend their standard two-year warranty by three years, covering both parts and labour.
Since the company was founded 45 years ago, Genelec has placed sustainability high on its list of priorities, by producing products with a long life cycle and low environmental impact, backed up with high levels of reliability and long-term spare part support. This warranty extension is being presented as ‘an important step forward’ in that it covers both parts and labour (where previously only parts were covered).
The warranty extension is activated by the customer by registering purchases online via the Genelec website, a process that has been made faster and simpler by providing QR codes on product packaging to allow easy scanning of models and serial numbers. Once the customer’s details and proof of purchase are uploaded, Genelec distributor service centres worldwide can quickly verify the warranty status of anything returned for repair.
‘We’ve always been focused on designing loudspeaker solutions that provide decades of reliable performance for our customers, but we also want to offer them the extra peace of mind that comes with a secure extended warranty,’ says Genelec International Sales Director, Ole Jensen. ‘We’re confident that our new five-year warranty will make our customers’ lives easier, highlight the trustworthiness of the Genelec brand, and signal our continued commitment to sustainable development.’
More: www.genelec.com/warranty
