Wohler Technologies has extended the availability of local support services for its RadiantGrid line in the Asia-Pacific (APAC) markets, bringing Tier 1 and Tier 2 support, including multilingual telephone, email and remote updating into regional time zones.
Wohler also offers APAC customers an enhanced option of 24/7 monitoring of the RadiantGrid Intelligent Media Transformation Platform and dependent on-site hardware and software. With this option, the live data monitored from a dedicated network operations centre is also accessible to users via a secure Web portal.
‘We are committed to working as if we are an extension of our clients' engineering teams,’ says Jhonny Maroun, Wohler APAC Director. ‘Our support services are tailored to help customers realise the exceptional value and utility that RadiantGrid technology provides. With this expansion of both the standard and enhanced support offerings in APAC markets, we assure that users enjoy both reactive and proactive support for their RadiantGrid implementations.’
The extended support service includes a full incident, problem and change management process. A new RadiantGrid support portal gives users secure access to incident reporting/management and change management information specific to their RadiantGrid solutions, as well as a RadiantGrid knowledge base.
More: www.wohler.com
