Yamaha Unified Communications and Sharp Business Systems have jointly released the Remote Concierge Station solution, pairing Sharp’s 40-inch/50-inch flatscreen and Yamaha’s CS-700 Video Sound Bar in a mobile stand to allow organisations to staff key locations without having an employee on site. The system offers an effective means of protecting front-desk employees as they interact with the public.
‘Covid-19 has highlighted the need for solutions that help public-facing staff have meaningful interaction with customers, patrons, and guests while maintaining social distance,’ says Yamaha Unified Communications Director of Global Marketing & Communications, Meghan Kennelly. ‘The Remote Concierge Station is perfectly suited to meet this new need.
‘Our CS-700 collaboration system has been used for years by businesses all over the world to help users drive professional-quality remote meetings. Now staff will have peace of mind while ensuring that they will be able to see and hear customers just as clearly as if they were talking to them face to face – but they can be safely working from home, in the next room, or even across the country.’
Yamaha’s CS-700 Video Sound Bar features an adaptive beamforming microphone array and four Yamaha speaker elements to provide high audio intelligibility; and a wide-angle HD camera that captures guests and the room in clear detail. This allows reception staff to monitor room activity and greet users as they approach.
Designed for flexibility and ease-of-use, the station connects to a UC platform via a single USB. The unit eliminates the inefficiencies encountered when using sepsarate video and audio systems while keeping lobbies, waiting rooms, and reception areas neat and welcoming. The CS-700’s integrated network management system also allows IT staff to rapidly deploy and remotely manage each unit, which is a further benefit for organisations with multiple CS-700 units installed.
The Remote Concierge Station comes mounted on a rolling cart that is UL-certified to prevent tipping for use as a mobile conference station. It can double as an immediate and long-term digital signage solution for greater ROI – for example, to remind guests of any mask ordinances and best practices. Additionally, as staff return to the office, it can continue to be used to welcome incoming guests with check-in or company information. It also includes a Shuttle NC03 computer mounted on the back of the display, wireless keyboard, power strip, and remote control.
The Remote Concierge Station is available through Sharp Business Systems.
