Solotech has introduced an on-site service team to bolster the maintenance and support services offered to UK clients. The move is aligned with the appointment of James Swallow and Ed Moore, joining the team as on-call engineers to offer remote maintenance services and rapid onsite diagnoses and repairs of A/V technical issues when needed in locations across the UK.
The Solotech UK Service Team works in tandem with Service+, a real-time A/V equipment monitoring software platform that helps to ensure that an A/V system is always functioning while enabling the proactive detection of anomalies. Built by Solotech’s experts, Service+ 24/7 monitoring software can securely connect to equipment from any manufacturer.
A team of dedicated specialists are immediately advised of any anomaly or failure. These can often be remedied remotely without any client intervention, sometimes before the customer is even aware of a problem.
This reduces site visits, providing a cost-effective, sustainable and speedy resolution solution to customers.
‘We’re now a UK leading service provider, with a full-service model of support that extends throughout the life of a customer’s A/V system,’ says Solotech Head of Systems Integration, Phil Goldsworthy. ‘We are very pleased to welcome James and Ed to our Service Team. As on-call engineers, they are both highly skilled and capable of fixing issues remotely. This is an exciting development for the team as it’s the first time we’ve been able to offer such dedicated resources to our customers.
‘As part of Service+, we provide customers with access to an online personalised portal where they can learn more about any faults discovered by our system and the response time from our engineers. These new appointments mean we are leading the way with our state-of-the-art, streamlined and integrated services provision.’
